Internet firewalls / filters
If your computer is connected to the Internet, Easypay periodically checks the Easypay website for software updates and/or news. Easypay does this by accessing the following URL: http://www.easypay.ca/check_for_updates/epwebv2.txt
If you need to turn this option off in Easypay, go to: Utilities > System Settings > Automatically Check the Easypay Website.
January 2019 Update
Information about the January 2019 update is posted on the News page.
Cheque date determines first pay period of new year
The first pay period of the new year is determined by the cheque date or payment date of the direct deposit file. For example, if the cheque date has the year 2019, then the pay period of the cheque belongs in 2019, regardless of the number of days worked in 2018 that are included in the cheque amount.
Special MID-YEAR closing of the payroll year due to new ownership, etc.
If you are closing MID-YEAR due to new ownership, etc., detailed help is provided in Easypay's on-line help. From Easypay's main menu, select Help > Frequently Asked Questions > Year-end > How do I close in the middle of the year?
Easypay automatically maps all taxable earnings and benefits to T4 box 14. Therefore, do not use the Yearly > Mapping function to map taxable earnings or benefits to box 14 - otherwise, you will double those amounts in box 14.
Print T4 slips on plain paper using Easypay
Easypay allows you to print T4 / T4A slips and summaries on plain paper. This saves you the trouble of ordering forms from the CRA and then trying to line them up for printing.
When you are ready to print, just select the "Blank paper... exact copy" option in the Easypay T4 and T4A print windows. We suggest printing a test slip before printing all of the slips. The top and left margins can be adjusted by clicking the Setup button at the bottom of the dialog window.
PDF versions of slips or forms
If you use the plain paper option for printing T4 slips, as described above, you won't need to use the T4 PDF slip that is available on the CRA website. However, if you decide to print the T4 PDF slip, be sure to set the Page Scaling to "None" in the printer dialog window. Otherwise, you may experience alignment issues if you attempt to print employee information on the slip.
Pre-printed T4 slips: Check the version number of the T4
If you are using pre-printed T4 slips that you received from the CRA, please check the version number of the slips and then select the corresponding T4 printing option in Easypay.
Look at the bottom left corner of the T4 slips to determine which version you received:
T4 / T4A Transmitter Number
If you are filing 1 return only and do not have an existing Transmitter number please use generic transmitter number MM555555 to file the return. If you still wish to obtain a Transmitter number, please call 1-800-665-5164 to obtain one.
If you will be filing more than 1 return please use the Transmitter (MM) number that the CRA assigned to you. If you do not have a transmitter number and will be filing more than 1 return, please call 1-800-665-5164 to obtain one.
If you are filing 1 return and currently have an existing transmitter number (MM), use that number.
Do not submit paper T4/T4A summary form or slips if submitting an XML file
When submitting your T4/T4A information returns to the CRA using an XML file, do not send any paper copies of your summary form or slips. Only attach paper copies of any slips that are not included in the XML file submission.
Filing T4 slips by Internet
The CRA's T4 Internet file transfer (XML) service allows you to submit an XML T4 file via the Internet. There is a link to the CRA Internet file transfer (XML) web site on our Links page.
For help on filing by Internet, please refer to Easypay's on-line help:
RL-1 XML file - Transmitter number
You must use the transmitter number assigned to you by Revenu Québec when creating your XML file. If you do not have a transmitter number, you can request one by submitting a Transmitter Registration Form (ED-430-V).
There are TWO different types of RL-1 sequential numbers:
Summary Form RLZ-1.S-V must be submitted
Regardless of the method you use to file RL-1 slips, you must complete the Summary of Source Deductions and Employer Contributions (form RLZ-1.S-V) and file it with Revenu Québec. The summary is available on Revenu Québec's website. The summary may be completed and transmitted using Revenu Québec's online services.
Avast Antivirus Troubleshooting
Some customers have reported that Avast blocks them from using Easypay and deletes the Easypay icon. If you experience this problem, please see: Avast Troubleshooting.
Quebec employers: How to handle CSST
CSST can now be set up as a benefit (we know, it's not really a benefit) and reported on your Remittance report. In Easypay, please select Help > FAQ > Most Commonly Asked Questions > How do I set up WCB / WSIB? The same instructions apply for setting up CSST. If the first four letters of the benefit name are "CSST", it will not print on an employee's pay advice. Calculation Code "P" is non-taxable (no affect on the employee) and is defined as a percentage of (Gross Pay + Taxable Benefits).
Windows 7 font size too large? A possible solution...
There is a rare issue with Windows 7 that sometimes causes the font size to be displayed larger than it should be. This causes the text in check boxes, option buttons, etc., to be distorted and cut off.
The problem might be that the DPI settings for some older fonts might be set to 125% instead of 100%, even if the DPI for the system is set to 100%.
You can follow the steps below to try to fix this issue. This solution involves downloading and using a ".REG" file which will automatically edit the Windows registry to set the DPI for these older fonts to 100%.
Warning! This solution involves editing the Windows registry. Please use at your own risk.
Steps to fix the problem: